**UPDATE**: I can’t believe how stupid/ignorant I have been. It seems that due to several disputes, on March 31st ICANN cancelled RegisterFly accredition as registrar. Since then, there has been no support, they have been eating up money from new registrations and their phone numbers have been cancelled. More details [[http://www.registerflies.com/registerfly-news/icann-registerfly-fact-sheet.html|here]] and [[http://blog.icann.org/?p=85|this FAQ on the ICANN blog]]. GoDaddy has a [[http://www.godaddy.com/gdshop/transfers/registerfly.asp?ci=8424&|special offer]] for RegisterFly customers. I’m going to transfer my domain names ASAP and so should you.

A few years back I moved all my domains from [[http://godaddy.com|GoDaddy]] to [[http://registerfly.com|RegisterFly]]. GoDaddy’s interface was image infested and extremely cluttered. RegisterFly looked much more streamlined and clutter free — it seemed to be going in the right direction. And so on by one I transferred my domains to RegisterFly. I was pretty happy them, until a few weeks back. Here’s why.

It turns out that the only reason I was happy that I really never had an occassion to deal with RegisterFly support. Unfortunately, all good things come to an end. A few weeks ago I wanted to register a new domain name. So I logged into my RegisterFly account, and started the process to procure that domain name. On the checkout screen, among the other payment options, I was shown an option to pay using PayPal. How convenient, I thought.

Well, not so fast. RegisterFly redirected me to PayPal where I made that payment. PayPal redirected me back to the RegisterFly confirmation page, where to my bewilderment I was greeted with an error message, saying something vague like “Sorry, there was a problem with your transaction.”

Confused, I went and checked my PayPal account. Sure enough, my account had been debited. Infact, I even received an email from PayPal confirming the transaction. Meanwhile something even funnier was happening at my RegisterFly account. I logged in to find that my **balance** read **$109** — thats right, for some reason RegisterFly thinks I deposited 11 times the amount I was supposed to pay them. Strangely (and fortunately) though, my PayPal account has not been debited any further. Needless to add, the domain had still not been registered.

Completely flustered, I thought its time to contact customer service. If you head to the [[https://registerfly.com/help/|RegisterFly support page]], you’ll notice how they rave about their new and improved customer service in bold letter. Bah! They proudly claim phone support, email support and ticket support. If only!

Anyways, so I did create a ticket, explaining the situation in as much detail as I could. I gave all the required information. And then I waited. And waited. And waited. And waited. I opened that ticket on **April 16th** — it has been more than **three weeks** since then, and my ticket has been **untouched**. I haven’t even got as much as a “We’ll get back to you shortly” from their support team. Nothing. Zilch. Nada. Its like they don’t exist. I put in several further comments, clarifications on my ticket hoping they’ll pick up the activity. Fat chance!

Extremely frustrated, I figured I should try the “new” phone support. I called their number (**305-674-0165**) every day for a week during their specified business hours. **NO ONE PICKED UP THE PHONE, NOT EVEN ONCE**. Go figure.

So much for customer support. But thats not the end of it. Not only did I lose my money, I am now unable to register that domain name at all. I tried re-registering for the domain thinking that I’ll just pay with my credit card this time, and the system comes back to me with a message saying something like “This domain is being processed”. Hellooooooooo, give me a break!!

Anyways, I don’t have words to describe how pissed off I am with these people. If you have any suggestions as to how to get to them, please let me know. If you have had better/worse experience with RegisterFly customer support, leave me a comment. I’ll update this post if/when I make contact with their elusive support team. Till then, if you are using RegisterFly, seriously consider moving elsewhere.