Tagged: travel

easyJet blues

EasyJet
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Over the past few years, the domestic airlines industry in the US has seen a steady decline. Faced with the recession, they have been devising ever new ways of squeezing money out of unsuspecting customers. There are a few exceptions (such as Southwest), but by far, flying is usually not a very pleasant experience for me.

Little did I know that European “budget” airlines are, in fact, even worse than their American counterparts. I recently had the misfortune of traveling on one such airline — easyJet. There was nothing easy about the experience, and if it is up to me, I will never ever travel on easyJet again.

First, let me provide some context. We were planning to do a break journey in Europe on our way to India. In the past, we have always carried two checked bags and one hand bag per person for India trips, for obvious reasons (such a long journey, may be once in a year — you just end up carrying a lot of stuff. Even more importantly, you end up bringing back a lot of things!). Unfortunately, just a few days before we were scheduled to fly, American Airlines decided to start charging a $50 fee for the second checked bag on flights to Europe/India. This actually was not that big of a problem, since we had one flight on easyJet and they already had similar restrictions in place.

Actually, I find easyJet’s baggage policy extremely strange. Here are some salient features (emphasis mine):

  • Every item of standard checked (‘hold’) baggage will incur a fee.
  • Payment of the fee provides you with an aggregate allowance of 20kg across all pieces of hold baggage which may only be increased by payment of excess weight charges.
  • Where checked-in hold baggage exceeds 20kgs in weight (subject to the above rule), each passenger will pay an excess baggage charge per kg.

Finally the fateful day arrived for our easyJet flight. At the check in counter, the gate agent weighed our “hold” bags (1 per person). Since we had been deliberately careful about packing, they were both less than 20kg each so did not pose a problem.

Next came the hand luggage. Now, in prior communication with easyJet, I had been told that easyJet did not impose any weight restrictions on the hand bags, as long as they fit in the overhead bins. To quote the website (emphasis mine):

Save where the limits set locally are more restrictive, passengers are permitted one standard piece of hand baggage to a volume limit of 55x40x20cm (including wheels and pockets) (“Standard Hand Baggage”). It must fit without force into the gauges provided at check-in or departure gates. No weight restriction applies within reasonable limits — i.e. a passenger must be able to place the piece of luggage safely in the overhead storage bins without assistance.

I have traveled extensively with the hand bags that we had and never ever had any problems with any airlines. I’m convinced that our gate agent was determined to give us grief, by the rude manner in which she dealt with us, her hostile attitude and body language. In any case, she asked us to show that our hand bags “fit without force” into the bin. Unfortunately our hand bags were shaped more like bags and less like suitcases (which is what the bin was designed for), so they did not fit comfortably, but they did fit.

I tried to explain the agent that we never had problems with the bags before, that they were empty on the top so looked bigger than they actually were. Furthermore, we were in transit to an international destination, and had no issues in the first leg of our flight (on American Airlines). But the gate agent was simply not ready to listen — it was almost as if she had made up her mind to spoil our morning.

Arguing with her was frustrating since it was not really a dialogue. I might as well have been talking to a wall. She would not listen to reason, or show any compassion. Worried that we might miss our flight, in a moment of panic, I decided to just pay whatever fee was required, and get on with it. Big mistake. As it turns out, easyJet not only charges for the number of checked bags, but after 20kg, there is a per-kg excess baggage charge, which needless to add, is exhorbitant. Long story short, we ended up paying a ridiculous fee for our hand luggage.

To add insult to injury, while waiting in the gate area for boarding to begin, I counted at least two dozen passengers whose hand bags were at least as big as ours, if not bigger. There were bags in all shapes and sizes, and several which could not have fit into the bins no matter what. I spoke again to the ground staff and they deferred saying that we had to discuss it with the airlines. It turns out discussing anything with easyJet is not easy either — they don’t have offices at most airports they serve, finding a phone number on their website was a challenge, the online customer support was basically just boiler plate responses.

It was an extremely frustrating and disappointing experience. I was extremely angry at that time and had thought I’d take this up with easyJet as soon as I got back. But just thinking of the time and energy it would take just to get to speak to some human at easyJet who would actually try to listen and understand our situation is disheartening. At least, I’ve learnt my lesson.

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iXiGO

Check out this site – iXiGO – launched by friends from IIT-K and INSEAD – searches directly on airline sites for best prices (compares inclusive of all taxes and fees) and has terrific speed and usability – what i would call a google for travel in India !! Try it once and I am sure you will love it!

I’m back


I’m back in the US, after one of the worst flying experiences ever.

First, my flight from New Delhi gets delayed by almost **8 hours**. I should add that the Air India put in abysmally little effort to help the customers — getting information from anyone was almost impossible, there was little or no ground staff around to answer questions, the little information that did get out was often incorrect and so on. When I first reached the airport at 6 in the morning (my flight was scheduled at 8:15 am), I was told the flight would depart at 12:30. I called up again at 11 am and was told that the flight would leave at 1 pm. The flight eventually took off at 4 pm, with no apology or announcements regarding the additional delays.

Then, at Frankfurt even the crew was confused — first, we were told that LA bound passengers are supposed to //stay// on board and only people whose final destination is Frankfurt should get off. After about half an hour of confusion and discussion, they told us that ALL passengers are //required// to disembark, along with their cabin luggage (this is standard practice, but the staff were fighting amongst themselves!)

Finally, I reached LA just past midnight, having missed the last flight to San Diego by almost 2 hours. Thankfully AI was responsible enough to put me on a 10 AM flight the next morning. However, what they did not tell me was that they put me on a 8:45 am flight //without// asking or even informing me. I’m glad they did for I wanted to reach San Diego asap, however I should have been notified. It was just co-incidence that I decided to reach the airport early in hopes of catching an earlier flight, otherwise there was no way I would have made it in time.

Anyways, alls well that ends well, so its back to business as usual.

Mt. Shasta


Over the labor day weekend, I had gone to Mt. Shasta for a 2 day camping/hiking trip. Well, technically we weren’t really at Mt. Shasta itself — we camped at Castle Craig’s campgroup which is around half way between Mt. Shasta and Lake Shashta.

We started off quite late on friday evening (around 7-8) and we took our time getting there — making some nice long breaks in between, having fun eating at Denny’s, hunting down coffee at starbucks and generally just having fun. So it took us almost 5 hours to get there (which means we reached there in the dead of the night at around 2 am).

It was a bit of a challenge to set up tents at 3 in the morning with just flashlights to go by and without waking anyone else up, but fortunately we managed it. By the time we got into our sleeping bags, it was almost 4:30. Naturally we got up late as well.

After lazying around a bit and having had a hearty breakfast, we set out for our first hike. There was some argument over wether we should do the hardest trail first (it was very very hot that afternoon, and it was already past noon) or the easy trails on saturday and do the hard one early sunday morning. After much debate, we decided to just get over with the strenuous trail first.

And boy, what a trail it was! PSD, Asim and I were at the head of the pack. Reaching the peak of Craig’s Dome almost took forever. Though the trail itself is small distance wise (around 3 miles one way), the elevation it climbs is not (2200 ft). It took us almost 3 hrs to get to the top. But it was worth it.

The views were awesome. We had a fun time talking about a whole bunch of things on our way up there. I found a suweet spot to sit on (a wide ledge on one of the rocks overlooking the valley) and then we waited for the everyone else to catch up. After an hours break, we began our descent.

The downward journey was easier, but irritating simply because it was so much effort to maintain control and keep ourselves from running downhill. Eventually we did reach the bottom. Went back to the campsite and cooked up a hearty dinner.

The next morning we woke up (relatively) early. After a short hike by the sacramento river, it was decided that we would drop Lassen in favor of a drive to Mt. Shasta. So after a light brunch, we drove upto Mt. Shasta, enjoyed the views for some time, and then started our journey back home.

We reached back around midnight on Sunday. It was a fun trip. But settling accounts on this trip is going to be a major PITA because of the REI screw up. Ah well.

2005/september